What you need to know!
If your gas central heating breaks down, can you really afford to be without our 5-star breakdown cover?
There are many components that comprise your gas central heating system and if one part breaks down it can affect the whole system. As well as the cost of the part, you will have to take in to account the engineer's call-out charge and the cost of labour. Below is a breakdown showing estimated costs for replacement parts.
Common Replacement Parts (not including call out and labour charge):
*replacement motorised valve - £350.00
*repairs to hot water cylinder - £295.00
*repairs to expansion cistern - £170.00
*repair/replace radiator valve - £195.00
*replacement boiler gas valve - £300.00
*replacement boiler thermocouple - £95.00
*replacement boiler fan assembly - £240.00
*replacement central heating pump - £375.00
*other general boiler repairs - £150-£450
Our rigorous safety and service check will ensure your system is in safe, tip top condition and will include:
- A full visual inspection where practicable
- A general check of overall operation of the system
- Check flame failure device for correct operation
- Check operating pressure
- Check operation of the flue
- Carry out soundness test of gas installation
- Clean burners, injectors, combustion chamber and flue ways as required
- Check ventilation
- Carry out a combustion test using telegan
- Carry out check for water leaks where practicable
- Visual check on related wiring
- Check operation of gas valve
- Check all controls
- the engineer will leave your premises in a clean and tidy condition and request your signature on the completed job sheet
- Any remedial work required would have to be carried out at your own cost (first service visit only)
After your comprehensive safety inspection, WHD Gas Care 5 star Breakdown Cover gives you:
- A 24 hour emergency response breakdown helpline
- No call-out charge
- No replacement parts charge
- No labour charges
- Complete peace of mind
- 24 hour emergency response
- Reduced rates for chargeable visits
Please note that strip service on heat exchanger is not included
Faults identified in your domestic central heating system during the first safety inspection and/or service visit. If the works are not carried out, we reserve the right to cancel your policy and refund your premium minus £40 in that year only.
Strip service on heat exchanger not included
You can cancel your contract at any time. If an annual vist has been done, a minimum of £40 will be charged.
This policy is for homeowners only. Council tenants need not apply. Tenants can apply through their landlord.
If spare parts are no longer available for the appliance on cover, the cost of compatible parts or, the cost of replacing the boiler is not covered by the policy.
Information and prices on our website are subject to change without notice.
We do not provide cover for the following items:
- The cost of any work done on your heating system without our consent. Or the cost or any repairs caused by someone not employed by ourselves.
- including a new boiler
- Any work required as a result of the system incorrectly installed, or obsolete parts, clearing any blockages, or damage caused by foreign objects.
- The removal or contact with asbestos associated with appliance or system.
- Any loss you suffer because of a breakdown or any water or gas leaks. Also cost of putting right faults caused by incorrect use of the appliance or by water leaks, temporary heating.
- Appliances fitted in any location or situation or building they were not designed for.
- The cost of decorating parts, casings, paint work, batteries, bulbs, enamel, wood and any damage which does not prevent the functioning of the appliance.
- Thawing or repairing pipes.
- Disconnecting condensate, pipes during freezing conditions
- Damage caused by freezing weather conditions, lighting, fire, explosion, storm, flood or changes or failure of electricity, gas and water supplies.
- Any fault or problem caused by the original design of your central heating system, installation and commissioning.
- Venting of system and any related faults eg. bleeding radiators
- Steel pipes, steel tanks, steel cylinders. Shower pumps and showers with their associated controls.
- Any parts of the central heating system, including ducts, flues, pipes and wiring that are unsafe or too difficult to reach or impracticable to maintain due to location.
- Resetting time clocks
- Roomstats (turning up or down)
- the removal or cost of removal of sludge. Pressure loss. Removal of hard water scale or adding corrosion inhibitor to the central heating system including the cost of resulting damage. Poor circulation, noisy boiler, sludged up pipes and cold spots on radiators are all signs sludge is present.
- Any work required where faults occurred to non barriered pipework
- Any repair deemed uneconomical. Normally a repair costing over £400 retail on a boiler over 10 years old.
- Contract clients must make attempts to restart heating system before calling. this would include resetting boiler reset pressure, check gas meter and checking condensate drain.
- Tracing pipework to find a water escape or gas escape is not covered by the policy, although the actual repair will be. Inclusive of lifting any type of flooring including tiles, and any reinstatement or materials required is not covered by the policy
If you have any further questions please call out customer information line on: 01382 818 298.
If the amount to be paid or payment dates change, you will be informed in writing at least 10 days in advance.
If any error is made by WHD Gas Care or your bank or building society, you are guaranteed a full refund and immediate refund from the branch for the amount paid.
you can cancel a standing order at any time by writing to your bank or building society. Please also send a copy to us.
In the event of a gas leak call TRANSCO Direct on 0800 111 999.
Frequently Asked Questions
A. When your first inspection visit is done and payment has commenced.
A. One of our WHD registered engineers will arrive to assess the problem within 24 hours. Your system will be fixed there and then if possible. If the fault requires parts that are not carried by our engineer, we will endeavor to source them as quickly as possible.
A. Prices start from £191.88 which covers you for a whole year - that's only £15.99 per month. there is no obligation to renew the cover after your first year but we will always aim to provide the most competitive care for your system.
A. within 28 days.
A. Your WHD Gas Care 5 star cover goes with you subject to your new system being in working condition. We will organise another safety inspection of the boiler for your new home.
A. It is convenient and hassle-free. It allows you to pay either a one-off lump sum or on a monthly basis. It also means that your cover will be automatically renewed ensuring total peace of mind.
A. if an error is made by WHD Gas Care or your bank, you are guaranteed a full and immediate refund from your bank for the amount paid.
A. In the event of a gas leak, you should call Transco directly on their emergency number 0800 11 999 then call WHD Gas Care.
A. Please contact WHD Gas Care on our customer helpline - 01382 818 298.
A. In the event of a breakdown, it covers all call-out fees, labour charges, and replacement parts. this means if something goes wrong with your system, we will fix the problem and there is nothing else to pay (subject to our cover terms and conditions).
We would like to hear from you with any feedback about our website or products.
