*Any calls pre-booked by office then no access is available, there will be a minimum charge of £30.00. This charge also applies if gas appliances have not been switched off prior to engineers visit
This covers parts and labour for your central heating if the following parts of your central heating system break down:
this provides labour cover only
Only available when an engineer visits and accepts on to cover. Approx cost from £5.99 Labour cover only including safety check and annual service. Please note, this is only available when taken out alongside central heating boiler cover.
If your gas central heating breaks down, can you really afford to be without our 5-star breakdown cover?
There are many components that comprise your gas central heating system and if one part breaks down it can affect the whole system. As well as the cost of the part, you will have to take in to account the engineer's call-out charge and the cost of labor. Below is a breakdown showing estimated costs for replacement parts.
Common Replacement Parts (not including call out and labour charge):
Our rigorous safety and service check will ensure your system is in safe, tip top condition and will include:
After your comprehensive safety inspection, WHD Gas Care 5 star Breakdown Cover gives you:
Faults identified in your domestic central heating system during the first safety inspection and/or service visit. If the works are not carried out, we reserve the right to cancel your policy and refund your premium minus £40 in that year only.
You can cancel your contract at any time. If an annual vist has been done, a minimum of £40 will be charged.
This policy is for homeowners only. Council tenants need not apply. Tenants can apply through their landlord.
If spare parts are no longer available for the appliance on cover, the cost of replacing the boiler is not covered by the policy.
Information and prices on our website are subject to change without notice.
We do not provide cover for the following items:
If you have any further questions please call out customer information line on: 01382 818 298.
If the amount to be paid or payment dates change, you will be informed in writing at least 10 days in advance.
If any error is made by WHD Gas Care or your bank or building society, you are guaranteed a full refund and immediate refund from the branch for the amount paid.
you can cancel a standing order at any time by writing to your bank or building society. Please also send a copy to us.
In the event of a gas leak call TRANSCO Direct on 0800 111 999.
A. When your first inspection visit is done and payment has commenced.
A. One of our WHD registered engineers will arrive to assess the problem within 24 hours. Your system will be fixed there and then if possible. If the fault requires parts that are not carried by our engineer, we will endeavor to source them as quickly as possible.
A. Prices start from £191.88 which covers you for a whole year - that's only £15.99 per month. there is no obligation to renew the cover after your first year but we will always aim to provide the most competitive care for your system.
A. within 28 days.
A. Your WHD Gas Care 5 star cover goes with you subject to your new system being in working condition. We will organise another safety inspection of the boiler for your new home.
A. It is convenient and hassle-free. It allows you to pay either a one-off lump sum or on a monthly basis. It also means that your cover will be automatically renewed ensuring total peace of mind.
A. if an error is made by WHD Gas Care or your bank, you are guaranteed a full and immediate refund from your bank for the amount paid.
A. In the event of a gas leak, you should call Transco directly on their emergency number 0800 11 999 then call WHD Gas Care.
A. Please contact WHD Gas Care on our customer helpline - 01382 818 298.
A. In the event of a breakdown, it covers all call-out fees, labor charges, and replacement parts. this means if something goes wrong with your system, we will fix the problem and there is nothing else to pay (subject to our cover terms and conditions).